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After-sales service commitment
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We have dozens of multiple online shops and entity companies, Always, we are devoting ourselves to provide the lowest price to our customers, meanwhile, we lay more emphasis on offering the best products and service. Hope our professional team can give you a pleasant and satisfying shopping experience.
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Problems
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seller's commitments
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buyer should offer
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Quality problems within 7 days after arriving(incorrect use excluded)
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Upon items being returned
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Buyer choose to send the condemned items, after seller receive the items returned and make sure that it is the quality problem, the defective item will be refunded or exchanged as buyer requested. Seller will pay the postage as well, Return shipping fee reimbursement is 1- 35% of the defective item's price up to a maximum of $40.
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return
for exchange
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1.photos of the shipping receipt (the return shipping fee reimbursement will be processed according to the receipt)
2.products that need return for exchange
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return
for
refund
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1.photos of the shipping receipt(the return shipping fee reimbursement will be processed according to the receipt)
2. package
3.all the products in the package
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Buyer unwill to return items
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seller can afford 1- 35% of the defective part's price up to a maximum of $20 as compensation (depend on the extent of damage)
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certificate to prove the problem, such as :
1.photos or video of our package
2.photos or video of the defective products
3 The photos, video or screenshot showing the mal-function of the defective item(s)
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About RC helicopter RTF
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these products are special and vulnerable on the fly, If only it is not badly damaged (Not be crashed or worn down) , seller can accept return for exchange or refund within 7 days. Seller will afford the postage for resending
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1.buyer should cover the return shipping cost
2.provide photos or video as evidence
3.send the package and all the parts in the parcel to seller
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Problems caused by buyer's incorrect usage
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seller can offer maintenance for free
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1.buyer can just cover the cost for the replaced parts
2.buyer cover the shipping cost both ways
3.buyer cover the customs duties and other fees (if necessary)
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Return For Unsatisfied Products
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If buyer is unsatisfied with the product, seller can accept return within 7 days of receipt For Unsatisfied Products
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1.buyer cover shipping cost both ways
2.buyer cover customs duties and other fees (if necessary)
buyer should make sure that the items sent back is in the package, and the merchandise is in the same condition as it was on arrival.
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customs duties
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Paying tax is every good 's obligation, as the customs duty policies are different in different countries, seller can not guarantee for a full refund or an exchange, some of the parcels might be held by customs for 100% free tax.
Taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Seller does not take responsibility for casual inspection and the customs may ask for tax,
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Please check with your country's customs office to determine what these additional costs will be before bidding、buying.
buyer can leave a message to tell seller something about the description of the content and product value seller can declare to the customs, so buyer can have the parcels pass the customs quickly and pay proper tax if necessary.
If there is any problem with customs clearance, please contact the seller for the tax and cannot accept negative/neutral feedback or dispute for this reason.
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Shipping
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shipping method
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Gross weight <2kg, size < 90CM,parcels will be shipped by China post air
Gross weight >2kg, size > 90CM, send with 2 parcels/ EMS or others express delivery without special notice.
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Buyer should contact seller before shipping if there is any special requests
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combine shipping
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If several orders are for help as soon as possible, seller will ship them together.
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shipping time
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1.The shipping time is 20-40 days by registered post.
2.If shipped by EMS or other express delivery, the shipping time is 5-15days.
3.During the rush season (such as Christmas、Chinese Spring Festival and other important Festivals) and holidays (including unforeseen delays) the warranty period will be extended, we need your understanding, thank you.
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If buyer still cannot receive parcel after 40 days, please feel free to contact the seller to find a solution together, please believe that communication is always the best way to solve problems, you won't be disappointed, thank you.
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Dear buyer, Thank you for the same buyer and to the same shipping address. We are devoting ourselves to offer the best products and service, if you are satisfied with our products or service, please leave us a positive feedback. Your support and trust is extremely important to us ,thank you!
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